Maxwell Service
To access Maxwell Service, please login with your Portal credentials. If you do not have credentials you can request access.
Check out the official Maxwell ePro User Guide to learn more about how to drive and operate your ePro. We've also created a getting started video for folks who just want to hop in and go. A ProMaster at its core, there are only few differences in operation. The User Guide will help answer most frequently asked questions.
At its core, the ePro is a RAM ProMaster. Many of the maintenance items, spare parts, and service procedures are carryover from the standard ProMaster. Maxwell Vehicles recommends subscriptions to TechAuthority or AllData to assist with any ProMaster specific tasks. For a list of the ProMaster maintenance items on an ePro, see ProMaster Service Items.
If your ProMaster needs Warranty related work for the vehicle systems unrelated to the Maxwell ePro conversion, contact your local RAM Commercial dealer for a service. Note that powertrain systems may not be serviced by FCA service centers at this time. Only non-drivetrain related service should be taken to RAM Commercial service centers. contact Maxwell with any questions about specific service items.
All warranty-related service and service performed while the ePro is in-warranty should be carried out by Maxwell Vehicles Certified Service Partners, or Maxwell directly.
Certain service items may be performed by either a Maxwell Vehicles Certified Service Partner, an independent shop, or do-it-yourselfers. Note that while the service procedures are presented here for transparency, many of our processes require specialized training, tools and equipment. When electing to perform service outside of the Maxwell Vehicles network, proceed at your own risk.
Flatbed Tow Only! Towing with wheels on the ground may cause severe damage to the drive systems. Contact Maxwell with any questions on proper towing procedures.
High-voltage related service poses risk of electric shock, causing injury or death, and should only be performed by trained personnel. VERIFY THAT HIGH-VOLTAGE CONTACTORS ARE OPEN AND REFER TO SAFE HANDLING INSTRUCTIONS WHEN HANDLING HIGH-VOLTAGE COMPONENTS.
CAUTION: Attempting to remove or disconnect certain system components may result in injury, death and/or improper system operation. Only those components with approved removal and installation procedures should be serviced.
CAUTION: ALWAYS EXERCISE EXTREME CARE WHEN WORKING WITH HIGH VOLTAGE COMPONENTS.